Frequently asked questions
How do I change my address from La Conexion, a registered CMRA (Commercial Mail Receiving Agency)?
The United States Postal Service is not responsible for your change of address, you can not request a change with them. The transfer of mail is the responsibility of the addressee and the CMRA.
1- Send an email to firstname.lastname@example.org requesting a change of address.
2- Go by your La Conexion office and notify the desk clerk.
3- Purchase at least 3 prepaid priority mail envelopes.
4- When you receive your forwarded mail at your new address, you need to switch your address with whoever is sending you mail.
For your convenience, we have change of address postcards available at every location.
Can I sign up for your service before I move to Mexico?
You can sign up for the service online as long as you have a printer and a scanner available for you to use. Otherwise, you can also sign up in person once you arrive in San Miguel de Allende, Mexico.
You will be forwarded a couple of documents which you will need to print, fill out scan back to us along with two forms of I.D. If paperwork is correct, you will receive a PMB# and an electronic invoice which you can pay with any major credit card.
Please email Leslie at: email@example.com to sign up online.
Do I have to be a member to receive packages?
No, you do not have to be a member to receive packages.
You can use our general delivery service to receive packages only.
You can sign up through our website here:
How do I edit or remove the "FAQ title"?
The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.