Important Information 

for all La Conexion Package Service Users 

 

In order to provide you with a fast and efficient service in is important that you provide us with the appropriate information. You as a client have the responsibility to provide us a full description of the merchandise and its declared value whenever you are expecting a package. Without this information, your package can not be processed. 

 

We are currently facing many issues with Amazon invoices that are being forwarded to us. 

Most forwarded emails from Amazon include the value of the merchandise but not the description. We have no way of matching the packages this way. We can not accept declared values like this. 

 

We no longer accept forwarded invoice emails from Amazon. 

Please include a PDF attachment of the Amazon invoice when sending us the declared value. 

 

Here are some simple steps that you need to follow if you are expecting a package from Amazon.  
 

We do not mean to inconvenience you, we only wish to provide you the best service possible. 

 

Thank you so much for understanding and for following these instructions.